Privacy Policy
This Privacy Policy of Life Medical Healthcare Pte. Ltd. Is applicable for Customer Data collected through lifemedicaltcm.com.sg, online features, applications, products and services owned or controlled by Life Medical Healthcare Pte. Ltd.
By continuing to use our services, you acknowledge that you have read, understood and agree to be bound by this Privacy Policy as amended from time to time in accordance with Life Medical Healthcare’s collection, use and disclosure of your Customer Data. If you disagree with any part of this privacy policy, please do not proceed further.
Our Commitment
We are committed to ensuring that your privacy is protected. Any information that will be collected will be used in accordance with the Personal Data Protection Act 2012 (“PDPA”). This privacy policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us and the Customer Data is used to provide you a personalized customer experience that meets your expectations.
Collection of Information
The types of Customer Data which Life Medical Healthcare collects depends on the nature of service or transaction you had engaged in, and this includes, without limitations to all online and offline collections of all types of information:
- Full name which includes the first and last name
- Job Title
- Contact information such as email address, phone number, address
- Personal information such as date of birth, marital status, personal identification numbers
- Demographic data and/or
- Other relevant information relating to customer surveys
If you had provided us with any Personal Data relating to third parties (e.g. family members, friends, and/or authorised representatives), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
Use of Information
Processing your Personal Data includes but not limited to where we may record, organize, structure, store, adapt or alter, retrieve, consult, use, or otherwise restrict, erase, or destroy your Personal Data by appropriate employees.
Purposes for Collection and Use
- Responding to your requests for information, products, and/or services;
- Responding to your queries and requests and responding to your enquiry;
- Payment processing;
- Providing information on pre and post treatment care and guidelines;
- Improve the Sites, our products and services and for internal business purposes;
- Newsletter and other relevant offer emails updating you on new products and services offered which can be made optional upon request.
- Safety, security and legal compliance;
- Confirmation and reminders on your appointments via email and/or text messages; and/or
- Any other purpose relating to any of the above.
If you had provided us with any Personal Data relating to third parties (e.g. family members, friends, and/or authorised representatives), by submitting such information to us, you represent to us that you have obtained the consent of the third party to provide us with their Personal Data for the respective purposes.
Disclosure of Information
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you such as payment service providers, freight and logistics service providers, so long as those parties contractually agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
Data Protection
We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems and are required to keep the information confidential.
Life Medical Healthcare will retain Customer Data as long as it is necessary to fulfil the purpose for which it was collected for, the legal, business purposes of Life Medical Healthcare and/or as required by relevant laws.
Changes to Privacy Statement
We reserve the right to update this privacy policy without notice at any time to reflect changes in our legal obligations or the ways in which we process your Personal Data.
Contact us / Personal Data Protection Officer Contact Details
You may contact our Data Protection Officer if you have any enquiries or feedback on our personal data protection policies and procedures, or if you wish to make any request, please contact us in writing at the address below, referencing the document as “Privacy Policy”:
